Hi,
Please help the NI costumer service did not respond. I bought M32 with Komplete select. Everything is OK except I have the first instrument Battery listed in KK and it does not load. I can hear the preset but it does not load. I have everything updated and I did rescans and so on. I cannot find Battery in the vst list and also it does not visible in the Native access so I cannot reinstall it. Several other hidden instrument such as carbon exist, they are all there and they are working.
see below, it is a same with empty KK KK standalone KK plugin in daw
Many thanks!!