Ozone 10 standard to advanced upgrade?

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bengallica
bengallica Member Posts: 4 Newcomer

Trying to crossgrade Ozone 10 standard to Ozone 10 Advanced but webshop says i'm not eligible for crossgrade pricing even though I just bought Komplete 14 standard (upgraded from Komplete Select recently). Will this work for me?

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 10,314 mod
    Answer ✓
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    @bengallica My colleagues got back to you today. I'll put this in for any other affected users:

    "It has come to our attention that, on rare occasions, the website may incorrectly indicate ineligibility for certain Crossgrade offerings"

    "After personally reviewing your account, we can confirm that you do qualify for the Crossgrade you have been interested in."

    "We kindly request that you disregard the warning message and proceed with confidence to purchase the Crossgrade version.

    Rest assured, you will be able to register it without any issues, as expected."

Answers

  • bengallica
    bengallica Member Posts: 4 Newcomer
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    I submitted a Ticked on June 7 and have yet to get a reply.

    "A new ticket has been created for your request (3953045) - We will reply as soon as possible."

  • Monochrome
    Monochrome Member Posts: 1,170 Expert
    edited June 2023
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    IIRC it's just a visual error. You are eligible for the crossgrade.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 10,314 mod
    Answer ✓
    Options

    @bengallica My colleagues got back to you today. I'll put this in for any other affected users:

    "It has come to our attention that, on rare occasions, the website may incorrectly indicate ineligibility for certain Crossgrade offerings"

    "After personally reviewing your account, we can confirm that you do qualify for the Crossgrade you have been interested in."

    "We kindly request that you disregard the warning message and proceed with confidence to purchase the Crossgrade version.

    Rest assured, you will be able to register it without any issues, as expected."

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