Crossgrade Kontakt 7 purchase didn’t work?…

Charles S
Charles S Member Posts: 1 Newcomer

When purchasing Kontakt 7, the website said I was eligible for ‘crossgrade’ prices due to having already purchased other instruments from the sight.

But I haven’t been given a serial number or any option on native access to download or use Kontakt 7 full. Upon looking at the FAQ page is says that ‘serial number I have been given may not work if it requires underlying programs to already be in place.’ So it sounds like it has sent me a bundle of ‘.Nki’ instruments that work in kontakt 7 without sending me Kontakt 7 (full) itself.

I have left two tickets with the help desk and heard nothing for 3 days.


any suggestions guys?

Best Answers

  • LostInFoundation
    LostInFoundation Member Posts: 3,186 Expert
    Answer ✓

    Didn’t you receive an email after K7 purchase?

    About the tickets: they are slowed down these days, so 3 days means nothing (think more in the order of 3 weeks…)

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,045 mod
    Answer ✓

    @Charles S Everything seems to be legit on your account. If you had Kontakt 7 Player installed before you will need to reinstall it in Native Access. This will change the flavor from Player to Full version.

    Did that work out?

Answers

  • LostInFoundation
    LostInFoundation Member Posts: 3,186 Expert
    Answer ✓

    Didn’t you receive an email after K7 purchase?

    About the tickets: they are slowed down these days, so 3 days means nothing (think more in the order of 3 weeks…)

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,045 mod
    Answer ✓

    @Charles S Everything seems to be legit on your account. If you had Kontakt 7 Player installed before you will need to reinstall it in Native Access. This will change the flavor from Player to Full version.

    Did that work out?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,045 mod

    @LostInFoundation Reply times depend on issues, for installation it's still around 3 days at the moment. Keep in mind we're in the middle of a sales special.

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