Crossgrade Kontakt 7 purchase didn’t work?…

Charles S

When purchasing Kontakt 7, the website said I was eligible for ‘crossgrade’ prices due to having already purchased other instruments from the sight.

But I haven’t been given a serial number or any option on native access to download or use Kontakt 7 full. Upon looking at the FAQ page is says that ‘serial number I have been given may not work if it requires underlying programs to already be in place.’ So it sounds like it has sent me a bundle of ‘.Nki’ instruments that work in kontakt 7 without sending me Kontakt 7 (full) itself.

I have left two tickets with the help desk and heard nothing for 3 days.

any suggestions guys?

LostInFoundation

Didn’t you receive an email after K7 purchase?

About the tickets: they are slowed down these days, so 3 days means nothing (think more in the order of 3 weeks…)

Jeremy_NI

@Charles S Everything seems to be legit on your account. If you had Kontakt 7 Player installed before you will need to reinstall it in Native Access. This will change the flavor from Player to Full version.

Did that work out?

LostInFoundation

Didn’t you receive an email after K7 purchase?

About the tickets: they are slowed down these days, so 3 days means nothing (think more in the order of 3 weeks…)

Jeremy_NI

@Charles S Everything seems to be legit on your account. If you had Kontakt 7 Player installed before you will need to reinstall it in Native Access. This will change the flavor from Player to Full version.

Did that work out?

Jeremy_NI

@LostInFoundation Reply times depend on issues, for installation it's still around 3 days at the moment. Keep in mind we're in the middle of a sales special.