MacOS: Native Access 2 Default Application location broken?

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Towjam
Towjam Member Posts: 31 Member
edited May 2023 in Native Access

I've installed NA2 on my Mac (MacOS 13.3.1(a)). When I go into NA's preferences and check File Management, I see that the default file location is /Applications/Native Instruments. However, there is a ❗️displayed. If I change the default simply to /Applications, this clears out the ❗️and NI, Reaktor, Kontakt, etc. all seem to install with no issue.

My question: Is the default location of applications/Native Instruments a bug? By changing it to simply /Applications, will this potentially cause errors when those apps need updating?

(Apologies if this has been asked/answered previously but I couldn't find anything. Also, I'm brand new to the NI ecosystem)

Thanks!

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  • Hayo_NI
    Hayo_NI Product Team Posts: 296 mod
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    Hey! We're aware of this bug here, but it's just a visual bug. If you click browse and save the location again without changing anything, does that remove the icon?

  • mykejb
    mykejb Moderator Posts: 1,334 mod
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    It's a known bug. To fix it:

    • Rename the "Native Instruments" folder in /Applications to "_Native Instruments"
    • Create a new folder in /Applications called "Native Instruments"
    • Move the contents of "_Native Instruments" back into "Native Instruments"
    • Delete the now empty "_Native Instruments" folder.

    That should fix the red ! in Native Access

    The original source for this fix is in the post In Native Access - why is my Applications folder red? — Community (native-instruments.com) by @Rich_NI

    -- Mike

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  • Uwe303
    Uwe303 Moderator Posts: 3,264 mod
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    Hello,

    as far as I understand the standard location is "Macintosh HD > Applications > Native Instruments" - the "native instruments" folder should be created while first installation. You could have create the folder manually, then it should have worked. You can have a look into the applications folder, you simply have now all the products there instead of all into the native instruments sub folder, it shouldn't be a problem.

  • Towjam
    Towjam Member Posts: 31 Member
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    That's what's puzzling. The install of NA2 did create the directory and there are files installed there - NTKDaemon, Controller Editor, Documentation, etc. I'm just puzzled why that location appears as an error in the NA preferences. If I manually point it back to /applications the error goes away.


  • Uwe303
    Uwe303 Moderator Posts: 3,264 mod
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    Wow that is strange, could it be some mac rights or permission issue? I'm not a Mac user myself so I can't really help you further. But i guess someone else with Mac will help. Maybe that is your issue too? https://community.native-instruments.com/discussion/4559/native-access-2-intel-mac-application-location-setting-error-flag-in-preferences

  • Hayo_NI
    Hayo_NI Product Team Posts: 296 mod
    Answer ✓
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    Hey! We're aware of this bug here, but it's just a visual bug. If you click browse and save the location again without changing anything, does that remove the icon?

  • Towjam
    Towjam Member Posts: 31 Member
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    Browsing, and checking the same location doesn't remove the icon. As long as it's just a UI bug, I can live with it. I just wanted to make sure I wasn't missing anything or that it could lead to an issue for updates, etc.

  • Towjam
    Towjam Member Posts: 31 Member
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    Just fyi... NA updated to 3.5 today but this is still broken. I'm not a coder but this seems like it would be a relatively easy fix since NA has been granted full access to my disk. Running MacOS Ventura 13.4.1 (c)


  • PhillD
    PhillD Member Posts: 7 Newcomer
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    i have this issue too mac os 13.5.1 (22G90) - native access v3.5.2:


  • Towjam
    Towjam Member Posts: 31 Member
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    Yep. Still broken in NA 3.5.2 and MacOS 13.5.2.

  • jasperhb
    jasperhb Member Posts: 1 Newcomer
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    NA 3.7.0. Still the same. Wasted an hour to find this post. Embarrassing. Makes you wonder if Native Instruments is in trouble?

  • Towjam
    Towjam Member Posts: 31 Member
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    Yeah - it’s still an issue. To be fair though, I’ve not run into any issues (that I’m aware of). However, it seems like a trivial bug and would be an easy fix*.

    *Disclaimer: I’m not a coder.

  • mykejb
    mykejb Moderator Posts: 1,334 mod
    Answer ✓
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    It's a known bug. To fix it:

    • Rename the "Native Instruments" folder in /Applications to "_Native Instruments"
    • Create a new folder in /Applications called "Native Instruments"
    • Move the contents of "_Native Instruments" back into "Native Instruments"
    • Delete the now empty "_Native Instruments" folder.

    That should fix the red ! in Native Access

    The original source for this fix is in the post In Native Access - why is my Applications folder red? — Community (native-instruments.com) by @Rich_NI

    -- Mike

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