Komplete Kontrol don't install

hmarkstrom
hmarkstrom Member Posts: 5 Newcomer
edited May 31 in Native Access

Someting has happend with the installation of the lateset version of Komlete Kontrol in Windows. First it took days and it din't finished the installation. Only the icon of Komplete Kontrol is gone. Every time I started Native Acces Komplete Kontrol started the installation but if you check what was happend with the installation nothing was happend. Today it is even worse. It download the update and after a short while it says that the istallation i finished but in Native Acces it says "Install" for Komplete Kontrol all the time.

To bad when this happend that we can't dowlond the latest version and try to intall it and get what is wrong.

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  • Simchris
    Simchris Member Posts: 148 Advisor

    try launching native access as admin

  • JesterMgee
    JesterMgee Member Posts: 2,123 Expert
    edited May 28

    You do not have any details about your system/os version posted or in your profile, always good to post your system details when having a software issue (or what version of Windows you are on). There is space in your profile to fill this in so people can try help, otherwise not much help will come.

  • hmarkstrom
    hmarkstrom Member Posts: 5 Newcomer
    edited May 29

    It is Windows 10 with 16 GB memory and an Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz. Have had the Komplete since version 8.

    Running the installation as admin didn't change anything. I delete most of Komplete Kontroll installed on the computer just to se if that would make the installation work.

    If anyone know where Native Access put the installation I would be pleased because I can't find it.

  • sauliusgur
    sauliusgur Member Posts: 1 Newcomer

    Same issue here. It says ''instaled'' on NI app, but every time i try delete it via add/remove programs (error occurs that windows can't find Komplete Control Pc setup.exe ) or NI app, nothing happens. It just keeps installing for days.

  • hmarkstrom
    hmarkstrom Member Posts: 5 Newcomer

    Clean Installation: If you have previously attempted to install Komplete Kontrol and encountered errors, it's recommended to perform a clean installation. Uninstall any existing installations of Komplete Kontrol and remove any associated files or folders. Then, download the latest version of Komplete Kontrol from the Native Instruments website and install it from scratch.

    Ok how do you do that?

  • Rich_NI
    Rich_NI Customer Care Posts: 168 mod
    Answer ✓

    Hi @hmarkstrom

    Please quit / force quit Native Access and restart your computer.

    Next, try installing the product via the following link: 

    https://drive.google.com/file/d/1cQ12F0WSoyqYa8YOdu4FzjxKAv9MYj2B/view?usp=share_link

    Finally, relaunch Native Access so that it can correctly authorise. 

    If the issue persists, please let us know. 

  • hmarkstrom
    hmarkstrom Member Posts: 5 Newcomer

    I installed the Komplete Kontrol in the link. It went fine. In Native Access Komplete Kontrol was not installed. So I installed it but someting went wrong. The Komplete Kontro icon was deleted. Try again and this time I checked everything and this time all went as expected. It installed Komplete Kontrol and in Native Access it is "Installed". I never rebooted.

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