Serial number error

Mkelly0000

Just purchased a NEW S88 mk2 and I'm getting an error message when I try to enter the serial number. I've got a ticket number from tech support but I'm still waiting for a solution. Just curious, how long is the wait time for something like this? Anyone else had issues with this? The SN is printed in 3 locations and the characters look the same in each. At a standstill here.

Mkelly0000

The problem was resolved, I appreciate the input!

LostInFoundation

It takes quite long these days. They say they are submerged by support request (probably exactly for the mess they made lately with Native Access. If you want you could try to install a NA previous version to see if it register your serial

https://support.native-instruments.com/hc/en-us/articles/360000407909-Native-Access-Legacy-Installers-for-Older-Operating-Systems

Mkelly0000

I'll give that a whirl, thanks!

Mkelly0000

The problem was resolved, I appreciate the input!