Crossgrading price saying I'm not eligible even though I am

cooldude6199
cooldude6199 Member Posts: 1 Newcomer

I'm trying to buy kontakt 7 and do it through the crossgrade price to save 100 dollars. It says I do not qualify for cheaper purchasing even though I have two of the plugins that are eligible for crossgrade pricing. I have both Vintage Organs and West Africa. They are both the full version and run in the kontakt player, I have serial numbers for them on native access. Should I just go ahead and buy the cross grade anyways? I don't want to buy it and not be able to run it.

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  • Kubrak
    Kubrak Member Posts: 2,766 Expert

    It looks like crossgrade should work for you, but better to check with NI Support if NI eshop says no....

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,944 mod
    Answer ✓

    @cooldude6199 It could be a glitch/bug on our website. If you own the said products, it should be fine but better check with my colleagues here: https://bit.ly/NISupport_OP

  • archit
    archit Member Posts: 2 Newcomer
    edited April 2023

    Facing a similar issue for the purchase of Komplete 14 Ultimate and the NI support hasn't reverted to the ticket yet. Anywhere else I can raise this issue or get a solution?

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