What is a customary time for a ticket to be answered or resolved?

Best Answer
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It really depends on many aspects.
They could be swamped for a bit (I get the impression that this tends to happen during discount periods), it could depend on where you end up in (IIRC they have both a European and American branch, not sure about support itself though) and of course someone may have overlooked something.
Personally my treshold is usually a week or so.
1
Answers
-
It really depends on many aspects.
They could be swamped for a bit (I get the impression that this tends to happen during discount periods), it could depend on where you end up in (IIRC they have both a European and American branch, not sure about support itself though) and of course someone may have overlooked something.
Personally my treshold is usually a week or so.
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@LargeBeatz My colleagues got back to you last Thursday.
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