What is a customary time for a ticket to be answered or resolved?

LargeBeatz
LargeBeatz Member Posts: 2 Newcomer
in Komplete General

I opened a ticket three days ago with no response

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Best Answer

  • ShelLuser
    ShelLuser Member Posts: 222 Pro
    Answer ✓

    It really depends on many aspects.

    They could be swamped for a bit (I get the impression that this tends to happen during discount periods), it could depend on where you end up in (IIRC they have both a European and American branch, not sure about support itself though) and of course someone may have overlooked something.

    Personally my treshold is usually a week or so.

Answers

  • ShelLuser
    ShelLuser Member Posts: 222 Pro
    Answer ✓

    It really depends on many aspects.

    They could be swamped for a bit (I get the impression that this tends to happen during discount periods), it could depend on where you end up in (IIRC they have both a European and American branch, not sure about support itself though) and of course someone may have overlooked something.

    Personally my treshold is usually a week or so.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 5,317 mod

    @LargeBeatz My colleagues got back to you last Thursday.

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