How do you contact these guys! This email thing is no good!
@AdamG69 I can't find any requests from you, apart from a licence transfer request where you got a reply last Friday. To get in touch with support, there is a Support section, accessible from this very page.
That will lead you to this page: https://support.native-instruments.com/hc/en-us
Choose a typeform depending on the issue you are having.
Maybe this will help: How to Contact NI Support