Damaged Keyboard in Shipping - No Response From Customer Support For Over 10 Days

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Phialethes
Phialethes Member Posts: 5 Member
edited March 2023 in Komplete Kontrol

I received a damaged S88 keyboard over 10 days ago and have not heard a single thing back from customer support yet. I placed two service request online and have sent multiple emails.

Does any Native Access staff that monitor these forums have a suggestion on what I can do to get this resolved? Does anyone else on these forums know of any way to contact support?

This lack of customer service is unbelievable.

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  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,648 admin
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    Sorry to hear you haven't received a reply from our support team yet. I've escalated your ticket now and you'll hear back from us soon.

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