Cashback

"Good morning, I would like to have more information about the status of the 200 euro promotional refund that I am entitled to and that I have not yet received, after more than nine weeks or ninety days... Thank you."
Comments
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According to Jeremy_NI from another thread:
So, it could appear in your bank account very soon.
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@ELLEPPI You got a message from our support in February mentioning that you would receive the refund around March 12, maybe give it a couple of days (plus the time for it to be credited to your account or payment method), if it gets too long, don't hesitate to ping me here.
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Good morning
I still have not received any refund which I should have received around March 12th. Why?
Thank you...
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@ELLEPPI There was a little delay:
(Pinging @Jeremy_NI for you.)
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"Thank you for informing me of the delay and for taking the necessary steps to resolve the situation. I appreciate your attention and I am pleased to hear that I will receive payment this week."
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