Cashback

ELLEPPI

"Good morning, I would like to have more information about the status of the 200 euro promotional refund that I am entitled to and that I have not yet received, after more than nine weeks or ninety days... Thank you."

Monochrome

According to Jeremy_NI from another thread:

https://community.native-instruments.com/discussion/comment/57452#Comment_57452

So, it could appear in your bank account very soon.

Jeremy_NI

@ELLEPPI You got a message from our support in February mentioning that you would receive the refund around March 12, maybe give it a couple of days (plus the time for it to be credited to your account or payment method), if it gets too long, don't hesitate to ping me here.

ELLEPPI

Good morning

I still have not received any refund which I should have received around March 12th. Why?

Thank you...

Monochrome

@ELLEPPI There was a little delay:

https://community.native-instruments.com/discussion/comment/58768#Comment_58768

(Pinging @Jeremy_NI for you.)

Jeremy_NI

@ELLEPPI There was a little extra delay, I checked with our order support and you're definitely getting paid this week.

ELLEPPI

"Thank you for informing me of the delay and for taking the necessary steps to resolve the situation. I appreciate your attention and I am pleased to hear that I will receive payment this week."