Maschine MK3 does not work.

Similaun Member Posts: 10 Newcomer
edited March 12 in Maschine

Hello all,

I bought Maschine MK3 and can't get it to work. I already logged a ticket with Native Instruments but did not get a reaction yet. Here some details about by laptop and what I tried so far:

Laptop: Dell, Windows 10 pro, Processor 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz  1.80 GHz, RAM 16GB.

I already followed all steps below:

  1. The MASCHINE software is not up to date
  2. Enable the software to run as administrator
  3. The driver or firmware is not installed correctly
  4. There is an issue with the USB connection
  5. The NIHardwareAgent or NIHostIntegrationAgent services are not running in the background

The only possible issue I could find is that I have USB 3.0. And its strange that the 'Maschine MK3 updater' says I have installed firmware 1.4.6. and that the update would contain firmware 1.4.5

Does somebody have a possible solution? Ant suggestions on what to try?




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