KK Registry error & ScanApp failed

Tombolino
Tombolino Member Posts: 8 Member
edited May 2023 in Komplete Kontrol

Good Morning. As I have been updating NI, I launched Komplete Kontrol standalone and get this error.

KK seems to scan non NI apps. Im not sure if the error is about KK or other apps? It seems to come up when it scans Sample Tank? (SampleTank, like version 2, old is in my computer, I never used it, Id rather not have to delete it/Uninstall). If Sample Tank is the issue, can KK bypass trying to read it?

Then I get another about Scan App. It hit ok a few times and then KK finishes opening and works fine, but of course getting this message every time is not sustainable and I need to fix it. Thanks in advance for any help!


Seb

Screen Shot 2023-03-07 at 10.09.04 AM.png
Screen Shot 2023-03-07 at 10.06.36 AM.png


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Answers

  • Tombolino
    Tombolino Member Posts: 8 Member

    Nope? Thanks

  • JesterMgee
    JesterMgee Member Posts: 3,024 Expert
    edited March 2023
    https://community.native-instruments.com/discussion/comment/57215#Comment_57215

    You may have to wait longer than an hour for someone that has any idea of your issue to reply. Might help if you posted your actual computer specs and OS version since it's not even filled in on your profile either....

    If it stops and quits on Sampletank, why not try and simply remove that plugin from your VST plugin folder and see if it resolves your issue? There is no way to tell KK to not scan a specific plugin, you can cancel the scan by pressing ESC during the load splash. Likely if you have old plugins you have not updated in a while,, that will be the issue. macOS doesnt play nice with anything old, you kind of have to get rid of things or update them.

  • Tombolino
    Tombolino Member Posts: 8 Member

    Thank you Jester!

  • Tombolino
    Tombolino Member Posts: 8 Member

    The registry error went away bc I removed some old VST that no longer work on m Mac.

    But Im still getting this mssg. KK is up to date.

    Further below is a long report generated

    Screen Shot 2023-03-24 at 6.41.07 PM.png

    Process:        ScanApp [28373]

    Path:         /Library/Application Support/Native Instruments/*/ScanApp.app/Contents/MacOS/ScanApp

    Identifier:      com.native-instruments.ScanApp

    Version:        2.9.0+0 (2.9.0 [R0], Copyright © 2023 Native Instruments GmbH)

    Code Type:       X86-64 (Native)

    Parent Process:    Komplete Kontrol [28370]

    Responsible:      Komplete Kontrol [28370]

    User ID:        501


    Date/Time:       2023-03-24 18:43:54.101 -0400

    OS Version:      Mac OS X 10.15.7 (19H1419)

    Report Version:    12

    Anonymous UUID:    6E70135F-4EEF-125D-F0BD-18E016B046E7



    Time Awake Since Boot: 250000 seconds


    System Integrity Protection: enabled


    Crashed Thread:    0 Dispatch queue: com.apple.main-thread


    Exception Type:    EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes:    KERN_INVALID_ADDRESS at 0x0000000000000000

    Exception Note:    EXC_CORPSE_NOTIFY


    Termination Signal:  Segmentation fault: 11

    Termination Reason:  Namespace SIGNAL, Code 0xb

    Terminating Process:  exc handler [28373]


    VM Regions Near 0:

    --> 

      __TEXT         000000010718b000-00000001074ef000 [ 3472K] r-x/r-x SM=COW /Library/Application Support/Native Instruments/*/ScanApp.app/Contents/MacOS/ScanApp


    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0  com.toontrack.ezdrummer2    0x000000010a72e826 VSTPluginMain + 303552

    1  com.toontrack.ezdrummer2    0x000000010a789838 VSTPluginMain + 676306

    2  com.toontrack.ezdrummer2    0x000000010a78a01a VSTPluginMain + 678324

    3  com.toontrack.ezdrummer2    0x000000010a736ad4 VSTPluginMain + 337006

    4  com.toontrack.ezdrummer2    0x000000010a737fff VSTPluginMain + 342425

    5  com.toontrack.ezdrummer2    0x000000010a7368c8 VSTPluginMain + 336482

    6  com.native-instruments.ScanApp 0x00000001071ec5e7 NI::HOSTING::VST2Plugin::loadPlugin(NI::HOSTING::VST2PluginDescriptor const&) + 407

    7  com.native-instruments.ScanApp 0x00000001071ec139 NI::HOSTING::VST2Plugin::VST2Plugin(NI::HOSTING::VST2PluginDescriptor const&, NI::HOSTING::HostInfo) + 313

    8  com.native-instruments.ScanApp 0x00000001071f07df NI::HOSTING::discoverVST2Plugins(boost::filesystem::path const&, NI::HOSTING::HostInfo) + 175

    9  com.native-instruments.ScanApp 0x00000001071d8eae NI::HOSTING::discoverVSTPlugins(boost::filesystem::path const&, NI::HOSTING::HostInfo) + 126

    10 com.native-instruments.ScanApp 0x0000000107193071 NI::MASCHINE::HOSTING::ScanEventLoop::getDescriptors() + 209

    11 com.native-instruments.ScanApp 0x00000001071927a0 NI::MASCHINE::HOSTING::ScanEventLoop::enterEventLoop() + 96

    12 com.native-instruments.ScanApp 0x0000000107194b9d NI::MASCHINE::HOSTING::ScanPluginsApplication::doScanning() + 1309

    13 com.native-instruments.ScanApp 0x000000010719560e non-virtual thunk to NI::MASCHINE::HOSTING::ScanPluginsApplication::onEvent(unsigned int, NI::UIA::EventData*) + 62

    14 com.native-instruments.ScanApp 0x0000000107234992 NI::UIA::Application::sendEvent(unsigned int, NI::UIA::EventData*) + 34

    15 com.native-instruments.ScanApp 0x000000010727850a NI::UIA::EventTimerManager::notifySubscribers() + 154

    16 com.apple.Foundation      0x00007fff3c1fed5a __NSFireTimer + 67

    17 com.apple.CoreFoundation    0x00007fff39afbce8 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20

    18 com.apple.CoreFoundation    0x00007fff39afb84e __CFRunLoopDoTimer + 872

    19 com.apple.CoreFoundation    0x00007fff39afb339 __CFRunLoopDoTimers + 322

    20 com.apple.CoreFoundation    0x00007fff39adff9d __CFRunLoopRun + 1885

    21 com.apple.CoreFoundation    0x00007fff39adf1e3 CFRunLoopRunSpecific + 466

    22 com.apple.HIToolbox       0x00007fff386faabd RunCurrentEventLoopInMode + 292

    23 com.apple.HIToolbox       0x00007fff386fa7d5 ReceiveNextEventCommon + 584

    24 com.apple.HIToolbox       0x00007fff386fa579 _BlockUntilNextEventMatchingListInModeWithFilter + 64

    25 com.apple.AppKit        0x00007fff36d43669 _DPSNextEvent + 883

    26 com.apple.AppKit        0x00007fff36d41eb0 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352

    27 com.apple.AppKit        0x00007fff36d33bbe -[NSApplication run] + 658

    28 com.apple.Foundation      0x00007fff3c18df01 -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 950

    29 com.apple.Foundation      0x00007fff3c18d9e2 -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 124

    30 com.native-instruments.ScanApp 0x0000000107192709 main + 121

    31 libdyld.dylib          0x00007fff73ac3cc9 start + 1




    External Modification Summary:

     Calls made by other processes targeting this process:

      task_for_pid: 0

      thread_create: 0

      thread_set_state: 0

     Calls made by this process:

      task_for_pid: 0

      thread_create: 0

      thread_set_state: 0

     Calls made by all processes on this machine:

      task_for_pid: 163798

      thread_create: 0

      thread_set_state: 0


    VM Region Summary:

    ReadOnly portion of Libraries: Total=657.8M resident=0K(0%) swapped_out_or_unallocated=657.8M(100%)

    Writable regions: Total=156.6M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=156.6M(100%)

     

                    VIRTUAL  REGION 

    REGION TYPE            SIZE  COUNT (non-coalesced) 

    ===========           ======= ======= 

    Activity Tracing          256K    1 

    CG image               4K    1 

    CoreServices            100K    1 

    Dispatch continuations      8192K    1 

    Kernel Alloc Once          8K    1 

    MALLOC              42.0M    30 

    MALLOC guard page          32K    7 

    MALLOC_LARGE (reserved)      95.4M    1     reserved VM address space (unallocated)

    STACK GUARD            56.0M    6 

    Stack               10.5M    6 

    VM_ALLOCATE             64K    4 

    __DATA              30.2M   304 

    __DATA_CONST            393K    4 

    __FONT_DATA             4K    1 

    __LINKEDIT            390.0M    4 

    __OBJC_RO             32.3M    1 

    __OBJC_RW             1904K    1 

    __TEXT              267.7M   303 

    __UNICODE             564K    1 

    mapped file            38.9M    9 

    shared memory           632K    14 

    ===========           ======= ======= 

    TOTAL              975.0M   701 

    TOTAL, minus reserved VM space  879.6M   701 

  • JesterMgee
    JesterMgee Member Posts: 3,024 Expert

    Well I see this: toontrack.ezdrummer2

    And since it seems to be a thread for VST2 then I would have a guess that plugin is either outdated or has an issue maybe?

    Are you on an M1 system?

  • Tombolino
    Tombolino Member Posts: 8 Member

    The registry error went away bc I removed some old VST that no longer work on m Mac.

    But Im still getting this mssg. KK is up to date.

    Further below is a long report generated

    Screen Shot 2023-03-24 at 6.41.07 PM.png

    till getting a ScanApp fail message. Just made sure KK was updated. Not

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,214 mod

    macOS doesn’t have a registry

  • Tombolino
    Tombolino Member Posts: 8 Member

    Thank you! Not M1.

    Updated EZ Drummer but no dice. Otherwise KK works fine.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,400 mod

    @Tombolino Do you still get this issue?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,400 mod
    Answer ✓

    No news from you for a while. We’re closing this thread now. If you still need assistance on that topic, please get in touch here: http://bit.ly/NIsupport_KKontrol

This discussion has been closed.
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