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Komplete Kontrol 88 mk2 unusable in Logic Pro x

Mgw
Mgw Member Posts: 6 Member
edited March 7 in Komplete Kontrol

Hi can anyone help. For some reason when I load Komplete kontrol in Logic Pro any midi instruments will not play properly. Notes won’t play and even if you get them recorded they won’t play back properly. I’ve done countless resets within logic and re-download Komplete Kontrol but nothing works, it has now become completely unusable in Logic. The standalone works fine. Help!!!

Cheers

Mark

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Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,531 mod

    @Mgw Could you give us more details? What instruments are you loading? NI instruments? Which ones exactly? Other plug-ins? What is your operating system? Is your Mac M1 or Intel? Would you be able to make a short video displaying the issue and share it here?

  • Mgw
    Mgw Member Posts: 6 Member

    Hi,

    thanks for your reply. Yes I can get together the information you requested and I’ll make a short video if I can.cheers

    mark

  • Mgw
    Mgw Member Posts: 6 Member

    Hi Jeremy,

    I've been trying to upload a QuickTime recording of what's happening but it won't upload. Basically as you try to play any instruments in Komplete Kontrol third party or NI the notes drop out or won't play, either when recording or playback. I've tried resetting key commands changing recording settings but nothing works. The system I'm using is iMac 3.5 ghz processor quad core intel i5, I have 2 x 4 gb and 1x16 gb memory. All other VSt instruments play just fine. CPU is around half and under when under load.

    I will try and send a clip,

    kind regards

    Mark

  • Mgw
    Mgw Member Posts: 6 Member

    Hi Jeremy,

    here's the what's happening.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,531 mod

    @Mgw Do you have the same issues if you load Kontakt instead of Komplete Kontrol ?

    Make sure that Logic, Komplete Kontrol and Kontakt all have Full DIsk Access: How to Enable Full Disk Access on macOS

    Where are your Kontakt libraries installed? On an external hard drive? What format is that drive? It should be MacOs Journaled or APFS, as explained in this article: Notes on Hard Drive Formats on Mac Computers

    Can you post a screenshot of your audio settings in Logic? Preferences -> Audio -> Devices and Preferences -> Audio -> General

    Waht is the sample frequency chosen for your projects in Logic?

  • Mgw
    Mgw Member Posts: 6 Member

    Hi Jeremy,

    I have no problems with Kontakt. Komplete Kontrol and Kontakt have disk permissions. All Libraries are on the main HD. Sample frequency 44.1 kHz.


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