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Support Request unanwsered

pan que
pan que Member Posts: 2 Noise
edited February 27 in Komplete Kontrol

Hey, I opened a ticket about a week ago. Since I submitted the report from the support tool, nothing has come back. What is the reason for this, what can I do?

Update: ok. found the reason. I solved that issue. thanks for collecting my data, and 0 support. yay!

Feel free to close this "duscussion" and please close my ticket.

Comments

  • Uwe303
    Uwe303 Moderator Posts: 1,796 mod

    Hello,

    maybe you can help others by sharing your problem and the solution, thx

  • pan que
    pan que Member Posts: 2 Noise

    yes, of course, the error and the solution are now on the internet. just not here. if anyone else has problems, they can now find this specific error on the www. i'm reluctant to help a company that doesn't respond for 7 days, at least for now. i hope you understand.

  • Uwe303
    Uwe303 Moderator Posts: 1,796 mod

    No problem, i would also be not happy in this situation with native instruments.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,459 mod
    edited March 2

    @pan que Sorry you had a bad experience with our support. We had a lot of requests to process. Our reply times were not satisfying, it's looking better now.

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