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Native Access 2 Download Failed

randybobandy Member Posts: 1 Noise
edited February 21 in Native Access

I keep getting repeated 'download failed' on Native Access 2. Gets to around 3GB then stops. If I resume it then fails again a short time later.

I have tried the advice here to no avail.https://support.native-instruments.com/hc/en-us/articles/115005878409-Native-Access-Error-Message-Download-Failed-Unknown-error-

Does anyone else have this issue and is there anything I can try.




  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 1,864 admin

    Hi @randybobandy I saw you've been in touch with our support team already. Please keep us updated how you get on.

    On another note, we released a new version of Native Access yesterday. Can you please try with this version and see if the issue still persists?

  • Hayo_NI
    Hayo_NI Product Team Posts: 33 mod

    Hey Randy. Lately we've been discussing some download improvements and one part includes downloads that randomly fail due to perhaps some tiny moments of connectivity drops on various ends, so just letting you know we're aware of this.

  • rec0d
    rec0d Member Posts: 1 Noise

    I have the same issue. I ahve followed this guide https://support.native-instruments.com/hc/en-us/articles/115005878409-Native-Access-Error-Message-Download-Failed-Unknown-error-

    I can't install any native access products. I was going to test komplete now.

  • alpha-w
    alpha-w Member Posts: 12 Sine

    Hello All,

    I had the same problem, but only for "really big instruments", e.g. Session Strings Pro2, Thrill - although there was enough space on the drives available.

    I assumed that maybe some relicts are in the download folder (with reference to the Windows registry?), so I changed the download folder and with the 4th try I was able to install Session Strings Pro 2. Will try Thrill tomorrow.



  • alpha-w
    alpha-w Member Posts: 12 Sine

    addition: Thrill work good as well. So changing the download folder might help

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