Power Supply

rogerbenet
rogerbenet Member Posts: 31 Member
in Komplete Kontrol

I just got a brand new S88 MK2. The provided power supply simply doesn’t work. I’ve tried some outlets and even some different plugs. Doesn’t work at all. I’ve tested with a multimeter and it’s confirm that is no output…

Anyone had this issue?

Best Answer

  • rogerbenet
    rogerbenet Member Posts: 31 Member
    Answer ✓

    Hi! Got the new Power Supply today and now all is working fine! Cheers

Answers

  • Uwe303
    Uwe303 Moderator Posts: 2,557 mod

    Hello,

    please contact the seller or native support. As far as io remember and im long time in the forum, we never had that issue with a new power supply here. But of course with thousands of units this can unfortunately happen. Native power supply's have a few plugs to change for different countries, have you checked that this sits tight?

  • rogerbenet
    rogerbenet Member Posts: 31 Member

    Yes, I’ve tried several times with 2 different plugs… Btw the local dealer will ship me a new one… I hope it’s not a batch problem

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,823 mod

    @rogerbenet Let us know how it goes with the new power supply.

  • rogerbenet
    rogerbenet Member Posts: 31 Member
    Answer ✓

    Hi! Got the new Power Supply today and now all is working fine! Cheers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,823 mod

    @rogerbenet That's great to hear!

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