Guitar Rig 7 showing as Guitar Rig 6 in Komplete Kontrol

channelorangutan
channelorangutan Member Posts: 8 Newcomer
edited October 2024 in Komplete Kontrol

Hi, I am on a 2021 M1 Macbook Pro with Ventura 13.5.2 and have installed Guitar Rig 7. I have a problem when using Komplete Kontrol (v2.9.4 current version). When I load an instrument into Komplete Kontrol, such as 40's VO Drums, and go to choose an effect in the browser, Guitar Rig 6 is showing instead of Guitar Rig 7. However, when I choose Guitar Rig 6 it loads Guitar Rig 7. Is there a way I can fix this?

I have attempted to uninstall all of Guitar Rig 6, by deleting all the files as shown in the NI guide (I can't post the link because it won't let me, but it's the one on NI Support web page).

Thanks

Comments

  • channelorangutan
    channelorangutan Member Posts: 8 Newcomer

    I have tried to reinstall everything following the guides provided by NI, doing a clean reinstall of Komplete Kontrol, Maschine 2 and Guitar Rig 7 (but leaving my libraries for Kontakt and others in the Users/Shared folder alone):

    Application Files

    • Macintosh HD > Applications > Native Instruments > *Product Name* (folder)
    • Macintosh HD > Library > Preferences > com.native-instruments.*Product Name*.plist

    Plug-in Files

    • Macintosh HD > Library > Audio > Plug-ins > Components > *Product Name*.component
    • Macintosh HD > Library > Audio > Plug-ins > VST > *Product Name*.vst
    • Macintosh HD > Library > Audio > Plug-Ins > VST3 > *Product Name*.vst3
    • Macintosh HD > Library > Application Support > Digidesign > Plug-ins > *Product Name*.dpm
    • Macintosh HD > Library > Application Support > Avid > Audio > Plug-ins > *Product Name*.aaxplugin

    App-specific Data and Support Files

    • Macintosh HD > Library > Application Support > Native Instruments > *Product Name* (folder)
    • Macintosh HD > Library > Application Support > Native Instruments > Service Center > *Product Name*.xml

    Preferences Files (User Library)

    • Macintosh HD > Users > *Your User Name* > Library > Preferences > com.native-instruments.*Product Name*.plist
    • Macintosh HD > Users > *Your User Name* > Library > Application Support > Native Instruments > *Product Name* (folder)


    I also tried clearing the favorites.db3 file from the User Library location on my mac (via the hidden folder access) at Users/*Your User Name*/Application Support/Native Instruments/Shared folder and also the pal.db3 file from Users/*Your User Name*/Application Support/Native Instruments/Service Center

    Even after that, and relaunching the standalone app for Komplete Kontrol, it rebuilt the db3 and still shows Guitar Rig 6 as the name for Guitar Rig 7 with no thumbnail. It's driving me nuts! What else do I have to remove to get it to show the correct name?


    Thank you

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