M32 Keyboard does not light up

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miksamiksa
miksamiksa Member Posts: 2 Newcomer
edited October 2024 in Komplete Kontrol

Hello,

I used my M32 keyboard last night and it worked properly when I shut down my computer. This morning however it doesn't work as the computer doesn't recognize it at all and the device itself doesn't light up / doesn't power up.

I've tried different USB cables, ports and computers, but the keyboard doesn't work on any. All software is up to date btw.

Any help with this? It sounds like it's busted and I'm slowly losing faith here.

Thanks!

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Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,939 admin
    Answer ✓

    If it doesn't light up at all and it's the same on another computer, this is most probably a hardware failure and you should get in touch with our Hardware Department here: https://bit.ly/NISupport_Hardware

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