Why won't NA accept my upgrade serial number?

I have upgraded from 12 Ultimate to 14 Ultimate and Native Access will not accept or let me register the new Serial Number which keeps all of the new sounds in DEMO Mode. Very frustrating. Yes it is the proper upgrade for 12. Please Advise if anyone else is having this issue.?

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I can see that your issue has now been resolved by one of our support agents.

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LostInFoundation

Check if this article can be useful

https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-Products-Are-Showing-As-DEMO-in-Native-Access

Spent the last hour following every instruction and it did not work, but thanks for trying to help.

This is all very frustrating and unproductive.

Calling the LA office tomorrow for sure...

I can see that your issue has now been resolved by one of our support agents.

Glad to see you're back on track.

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