Why Transport Controls does'n work in Logic Pro? (Native Instruments Komplete Kontrol A49)

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  • Gilles31
    Gilles31 Member Posts: 15 Member

    Hello çakir.

    image-ecran.png

    It seems that a friend gave me the solution. In the preferences you have to transfer the file called com.apple.logic.pro.cs. This is the file for the control surfaces. I did and it works. Why was this file problematic? No idea.

  • çakır
    çakır Member Posts: 46 Member


    Hello Gilles31.

    I deleted "com.apple.logic.pro.cs." file. After that I restarted the Mac and at first keyboard worked fine. But I closed the logic and opened it again. I lost the transport controls again. So my problem still goes on. I don't know what is going on. And I don't understand why the native instruments support guys return my e-mails. They don't help me. They don't even contact.

  • Gilles31
    Gilles31 Member Posts: 15 Member

    I just restarted the Mac twice consecutively to check if I could find the TRANSPORT from the Komplete Kontrol. No more problem. The repair seems to work fine.

  • çakır
    çakır Member Posts: 46 Member

    My problem still goes on. I will wait for the Native Instruments to help.

    But Thanks a lot for sharing.

  • Pete from Bristol
    Pete from Bristol Member Posts: 72 Member
    https://community.native-instruments.com/discussion/comment/60295#Comment_60295

    Hi Gilles,

    I have this problem on the A61 with Logic. Could you try this and see if it helps? It seems to make a difference to me, but would be useful to know if it does for you.

    When you're in Logic with the transport controls working, switch to midi mode on the keyboard before closing Logic. You do that by pressing the shift and plug-in / midi buttons at the same time.

    Then try opening Logic again and see if the transport works as it should.

    It seems to make things much more reliable for me, although I haven't worked out if I need to press shift + midi again before logging back in. Maybe try it with and without this extra step.

    I'm messaging a guy in support at the moment, so if it fixes your problem I can pass that on.


    PETE

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,862 mod
    edited April 2023

    Try this:

    1. Quit Logic

    2. Delete~/Library/Preferences/com.apple.logic.pro.cs

    3. Open Logic. When you open Logic, it should ask you to connect to you keyboard, allow this

    Do not try to try to set it up as a Mackie Device or any kind of MIDI controller - it doesn't use MIDI to connect to Logic as a controller (it's using OSC).

  • Gilles31
    Gilles31 Member Posts: 15 Member

    La manipulation que j'ai effectué semble être la bonne. Pour l'instant je ne retrouve pas le problème.

    Je regrette que Native mette beaucoup trop de temps à répondre aux problèmes des utilisateurs. Ce n'est pas normal. Aucune réactivité !

    Ceci ne m'incite absolument pas à acheter de nouveaux instruments. Désolé… il faut le dire, Native n'aide pas correctement les utilisateurs 😓

  • çakır
    çakır Member Posts: 46 Member
    https://community.native-instruments.com/discussion/comment/67593#Comment_67593

    Hi Kymela

    Unfortunately that did not work out for me. Keyboard works really good with Ableton. But so unstable with Logic.

    Thanks

    Ahmet

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,862 mod

    What did it do? It should have reset the device manager in Logic so it asks again to add the keyboard as controller. Did it not ask? Or did it add it but the setting stopped working again after a while?

  • çakır
    çakır Member Posts: 46 Member

    It asked to add keyboard, worked fine at first. But when i started to Logic again, same problem came back.

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,862 mod
    edited May 2023

    Ok thanks for clarifying - at least it did what it should have done, but why Logic is dropping the setting again I'm not sure. It did used to be a big issue when it first came out but I thought those issues had been resolved and certainly for me they were

    The fact that it worked fine at first and then didn't when you restarted suggests a possibly dependency issue actually - maybe try checking if you have read/write access on the preferences folder where Logic keeps that file you deleted?

  • çakır
    çakır Member Posts: 46 Member

    I gave full disk access to Logic.

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,862 mod

    Hi that wouldn't be enough - can you check if the user preferences folder you as the user have read/write access and for all subfolders and if not, add it (for all subfolders too)?

  • çakır
    çakır Member Posts: 46 Member

    I will check it out as soon as possiple I get home. And let you know how it works.

  • çakır
    çakır Member Posts: 46 Member
    https://community.native-instruments.com/discussion/comment/68593#Comment_68593

    Hi Kymeia.

    I have checked now. I am the only user (administrator) of this Mac and when I hit the "get info" button on "Preferences" file, I see that I have read/write permission.

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