I'm relatively new to the NI universe. After buying the Session Guitarist instrument I decided to buy a Komplete Kontrol S88 and last week (April 7) I ordered the Kontakt Factory Library 2.
And this is were things went wrong. We are now 7 days after my order (and payment via Mastercard). I contacted customer care 4 days later to see when I could finally receive my product. They responded in less than 2 hours and said "the order was released now" - I should receive my download link and serial within 2 hours. I did receive an order confirmation by mail shortly thereafter. But no download link nor serial. Nor the next day. Nor the day after. Nor today.
I've contacted support every day to see if something went wrong. No more answers. I've created a new ticket for this issue: no answer. Complete radio silence.
So dear Native Instruments: please let me download and use what I have paid for.
Anyone else any idea on how to solve this?
Thank you,
Jo