Unable to find (Monolith, Elysium, Balkan Orch)

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Grandal
Grandal Member Posts: 24 Member
edited October 2024 in Komplete General

Greetings,

I just purchased Komplete 14 Collectors Edition which includes 3 products as gift.

but I can't find those 3 third party products in my Native Access account.

Is it usually takes time to be added to my account?

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Best Answer

  • Grandal
    Grandal Member Posts: 24 Member
    Answer ✓

    Ok now they add them to my account. solved

Answers

  • Gee_Flat
    Gee_Flat Member Posts: 906 Guru

    Did you check your email for a link? Because its a gift it probably wouldn't be a part of the Komplete Collection.

    Just a guess on my part.

  • Grandal
    Grandal Member Posts: 24 Member
    edited March 2023

    No there isn’t any link specified for those 3 products.

    I only see link to download NI software & link to my products serial etc… that’s in my account.

    also I couldn’t find any FAQ regarding registration for those products. Those products should be available in my account already.

    I don’t know about others who purchased the Komplete 14 whether they experiencing the same issue or not?

  • Grandal
    Grandal Member Posts: 24 Member
    edited March 2023

    Does anyone has answer please? this gift should be included already in my account as this was clearly the mentioned in the offer. should I must request the activation by visiting there website?

  • beatlehrer
    beatlehrer Member Posts: 19 Member

    In my case it was an Activation Code with Email. Double check your Emails it must be there.

  • Grandal
    Grandal Member Posts: 24 Member

    No I didn’t get any activation code so far. they no longer send serials or codes via email.

    However I contacted NI for this issue, I’m waiting for there answer.

  • Grandal
    Grandal Member Posts: 24 Member
    Answer ✓

    Ok now they add them to my account. solved

  • emetoy001
    emetoy001 Member Posts: 6 Member

    I didn't get and email with a link either. I upgraded to Komplete standard 14 from 13 a few months back and I think we have to purchase or upgrade to get any of these

  • Monochrome
    Monochrome Member Posts: 1,425 Expert

    @emetoy001 You'll get those gifts if you update or upgrade between March 1 and March 30. If you've upgraded months ago, then you're sadly not eligible.

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