Something very weird happening, and I cannot figure this out...
I just upgraded to new Mac Studio M1 Max. Downloaded Native Access (dark version) to install my Kontakt libraries. Noticed that approximately 7 of my libraries are missing from Native Access. Went to Native Instruments .com to double check my account, and noticed they have been removed from My Products and even my Order History. In fact, my Order History only goes back as far as Dec 2021. I knew this was not accurate, so I searched my transaction history thru my bank's website and sure enough, found 6 transactions pre-dating Dec 2021 that are not accounted for by Native Instruments. This confirms that I have purchases that are not reflecting in my Order History and Products tab.
Further, I opened my 2015 MacBook (which was the primary computer I was using prior to my recent upgrade) and checked Native Access (light version) on the MacBook. The 7 missing libraries are PRESENT in Native Access (complete with full serial numbers) and my DAW on my MacBook. I confirmed several times that I am logged into the same account, so no, it's not a different account issue. I have only ever had one account with NI.
Why am I missing 7 libraries on my Mac Studio Native Access?? And why has NI completely erased a portion of my Order History??
I have attached screenshots from my MacBook Native Access showing the missing libraries are present there. I also attached one screenshot from my Mac Studio Native Access, so that you can confirm that the accounts are the same.
What is going on--how do I get my PURCHASED libraries back?!
(PS-- yes, i've tried refreshing, rebooting, and re-installing, nothing has worked.)