How to report stolen Maschine hardware?

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three_eyed_otter
three_eyed_otter Member Posts: 27 Member
edited October 2024 in Maschine

I was recently robbed...Does anybody know how to report stolen hardware? Does NI track such hardware?

Have a good one,

3EO

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  • Blindeddie
    Blindeddie Member Posts: 1,559 Expert

    All hardware has a serial number linked to your account. If it is sold by the POS that stole it and the buyer tries to register it, they will not be able too without a proper license transfer…

    @Jeremy_NI can you advise further on steps that can be taken?

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    Answer ✓

    @three_eyed_otter Sorry to hear that. The best would be to get in touch with our registration support, I'm not sure what can be done: https://bit.ly/NIsupport_RA

  • three_eyed_otter
    three_eyed_otter Member Posts: 27 Member

    Sounds good...Ideally, it would be nice if NI could contact (no pun intended) me with the information of the individual that attempted to register the hardware. I could then share this info with my local law enforcement.

    Have a good one,

    3EO

  • three_eyed_otter
    three_eyed_otter Member Posts: 27 Member

    I think I'll just leave the hardware registered in my name so it can't ever be used beyond controller status...

    Have a good one,

    3EO

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    Answer ✓

    @three_eyed_otter There is probably limitations what we can do legally, that's why you should contact our registration agents now and see what they can do.

  • VentureNative
    VentureNative Member Posts: 1 Newcomer

    Did anyone ever figure out what help can be given? My s88 was stolen recently and I am hoping that the fact i had it registered through this account can somehow help me get it back. Thanks

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    @VentureNative Best to contact our registration agents, you can find the link in the thread.

  • D-One
    D-One Moderator Posts: 3,774 mod
    edited July 2023

    Dang, sorry that happened to you. This reminds me, I need to buy some AirTags or something similar and put it inside all my expensive gear, those trackers are rather inexpensive and will give me the satisfaction of catching a thief.

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