Need help with a support ticket

this return process can take some time! FYI took me over a month to get back a new mk3 (pre-covid) after my first one stopped working. Be prepared to pay extra if it’s out of warranty just a heads up! After about 3-4weeks of silence I started making a scene, letting them know wherever I could type that this was unacceptable! Don’t worry though Matt will come through for you just have some patience. Though, with this whole manufactured supply chain crisis, and the way things are with shipping. I would be dreading dealing with a RA process right now. Be prepared to wait a few months possibly… it could take that long.