If you're considering cancelling your Traktor Pro Plus trial you might want to do it soon as N.I's website currently isn't allowing cancellations without contacting support 🤦 surely an innocent bug?
I ran into the same issue this morning.
Initially I reported it via a ticket, but then found a way to cancel.
Rather than doing it as above, if you click on your account icon 👤 (top right of site), you can select 'subscription' at the bottom and cancel from there.
That's actually the method I was trying, maybe I should try the other method that didn't work for you? Could you walk me through it as I can't seem to find any other way to cancel it.
I unsubscribed via Native Access.
@Sean what web browser were you using? Initially I used Firefox as it's my default, but when I ran into the issue, I tried again using Chrome, so maybe it was the combo of Chrome and going via the account page?
I wasn't using a phone either. Windows 11 PC.
I've tried Chrome mobile and desktop and Firefox with no luck, but thanks to @Scratch-E Con I cancelled via Native Access.
Open Native Access...
Click "Subscriptions" in left sidebar....
Click "Manage" in top right. There might be a dialog showing over the top of this button that mentions updating, close this to find the button....
Click on "Traktor Pro Plus Beta - $7.49"...
Click "Cancel Subscription"
Just going to add some keyword here for other people facing this issue trying to find a solution via Google:
"There has been an error while trying to cancel your subscription", "Please try again, is this issue persists contact customer support" Error cancelling Traktor Pro Plus subscription.
I just experienced the error using Chrome, but then clicked the Manage My Subscriptions button & completed it in the pop up window. Worked fine that way.
The key here seems to be "Don't Give Up" 😖
If one method doesn't work, try another.
Hi @Sean sorry for the issue on our website. Confirming that our support team has canceled the subscription for you now.
