New Update Crashes Komplete Kontrol App

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EJtheProducer
EJtheProducer Member Posts: 4 Member
edited November 2022 in Native Access

Anyone else having this issue with new Maschine and Komplete Kontrol update?

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  • ipso facto
    ipso facto Member Posts: 9 Member

    I can load the App's just fine...

    They just can't find the corresponding hardware i.e. Maschine or Komplete Keyboard.

    Still waiting for an answer myself... 2 days and counting.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    @EJtheProducer Some more information might be helpful here, like what your operating system is, what kind of computer you have, how does the crash happen, etc...

  • EJtheProducer
    EJtheProducer Member Posts: 4 Member

    Hi Jeremy,

    Im running a Mac Mini, i7, 64 GBs.

    I didn’t make any changes except with adding the new update and that’s when I got a midi change error initially with Logic and it wouldn’t read S61 or MK3.

    Then Komplete Kontrol wouldn’t launch after that.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    edited November 2022

    I got a midi change error initially with Logic and it wouldn’t read S61 or MK3.

    What MIDI change error ? Could you give more details?

    Are you able to load the Komplete Kontrol standalone application?

    Make sure that both Logic and Komplete Kontrol have full disk access: How to Enable Full Disk Access on macOS

    Delete this file: Macintosh HD/Users/User Name/Library/Preferences/com.apple.logic.pro.cs (Accessing the Hidden User Library (macOS))

    Does that fix the issue?

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    Answer ✓

    You never got back to us. We’re closing this thread now. If you still need assistance on that topic, please get in touch here: http://bit.ly/NIsupport_KKontrol

This discussion has been closed.
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