Blank pages on NI website

NICE SB · 2022-07-26T23:11:27+00:00

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NICE SB

Hello, I am Korean and I am not good at English, so I use a translator

I ask for your understanding on this first

There was a problem with my account recently

There is no problem surfing without logging in on NI's homepage

But when I'm logged in, I can't enter the web shop

It's loading, but it's not working on the white screen

Same symptoms in my mobile, laptop, 2 different PCs

So I don't think it's a matter of browsers or cookie or cache etc

I believe something is wrong with my account

If this is not resolved, I will not be able to update NI products or purchase expansion packs in the future

I really need to buy NI products

I submitted the technical support team form, but I didn't get an answer.

I can't talk to the head office on the phone because I can't speak English

I bought a Mascine mk3, Kontrol A49, KOMPLETE 13 Ultimate and am currently feeling uneasy

Does the NI official monitor here?

Help me, please

I hope you will help me

I'll be waiting for your answer Thank you.

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Accepted answers

Monochrome

안녕하세요~

It's probably better to contact NI's support team directly by creating a support ticket:

https://bit.ly/n1orders

Click "GET SUPPORT" and answer the questions in the wizard. Just click "No" on each one and you'll be able to file a ticket at the end.

Kaiwan_NI

Hi @NICE SB this is unfortunately a known issue which affects some users. Only our support team can fix this so best to get in touch with our support team as Monochrome suggested. I saw that they've resolve this issue for you already. Hope everything works as it should now.

NICE SB

Hello

The support team solved my problem

Thanks a lot.

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Brad Yost

Not sure if this will help but;

1.Check to see if your browser is blocking any cookies.
2.Try to use an "incognito" browser window to log in.
3.Be patient and wait for a reply from your support ticket. (assuming they have your correct email addy.)
4.Use a VPN if you have access to one.
5.Make sure that your ISP is not routing you through a proxy server.

Very few of the 'account' genies from NI surf this forum often.

Monochrome

안녕하세요~

It's probably better to contact NI's support team directly by creating a support ticket:

https://bit.ly/n1orders

Click "GET SUPPORT" and answer the questions in the wizard. Just click "No" on each one and you'll be able to file a ticket at the end.

Kaiwan_NI

NICE SB

Hello

The support team solved my problem

Thanks a lot.

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