“Kontakt Factory Library installed but not visible in Kontakt 7 (Komplete 14)”

Hello,

I’m experiencing a persistent issue with Kontakt 7 and the Factory Library included in my Komplete 14 Standard bundle.

Everything has been properly installed via Native Access:

• Kontakt 7 Full is activated and working
• Kontakt Factory Library version 1.3.0 is installed (24.97 GB)
• The .nicnt file is present, along with complete Instruments and Samples folders
• Native Access shows the library as installed, with no “Repair” or “Relocate” option

Despite this:

• The Factory Library does not appear in the Libraries panel of Kontakt 7
• No “Kontakt Factory Library.xml” file has been generated in the Service Center folder
• The libraries cannot be accessed in Kontakt 7, although everything is set up correctly

I have already tried:

• Deleting old XML files in the Service Center folder
• Performing a full reinstall of the Factory Library via Native Access
• Resetting Kontakt 7’s interface (removing .ini/.json files)
• Restarting the NTKDaemon service
• Full system reboot

Please assist by either manually activating the Factory Library on my account, or providing specific steps to resolve this issue. I am attaching my Komplete 14 invoice if needed.

Thank you in advance.

Best regards,Marc