Hi,
I’ve just completed a major studio computer upgrade, including a fresh OS installation, and everything is running smoothly. My computer is in excellent condition, and I have an extremely fast, wired internet connection (download speeds averaging 6000+ Mbps, thanks to a great ISP and an SPF+ network adapter with an optical connection directly to my PC).
I recently purchased Komplete 15 Ultimate and have started downloading and installing everything. However, I’m very concerned about the incredibly slow download speeds. For example, downloading "The Grandeur" initially showed an estimated time of 15 to 16 hours, and at this rate, it looks like installing the entire library could take over a month—this is extremely frustrating and feels unacceptable.
I contacted support, and they suggested downloading the files from the website instead. While this is faster (though still not impressive), it’s a tedious process because I’m receiving .iso images that I then have to manually mount and install. This is something that I had to figure out for myself since at no point in the process did they explain that to me.
I’ve installed many plugins and virtual instruments before, including large libraries like the Superior Drummer 3 expansions, and I’ve never experienced a download or installation process as slow and cumbersome as this.
Am I just unlucky, or is this kind of performance typical for Native Instruments?
Thanks in advance for your insight!