Do any had any problem in the 360 subscription payment ?

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VII-N
VII-N Member Posts: 2 Newcomer
in Other Software & Hardware

For the summer of sound I tried to subscribe to 360 pro but even though my screen indicate I paid successfully and that I received the confirmation from my bank no action was possible when clicking ont he continue button.

I tried to repeat the operation and with other subscription like 360 plus but I was still stuck in front of the continue button I clicked on many times with no possibility to do anything once I confirmed the payment.

I looked at my order history and subscription section when looking at my account and it was blank ! Same thing when going on Native Access. So I don't really know what to do and the promo is ending very soon.

Thanks in advance.

Answers

  • VII-N
    VII-N Member Posts: 2 Newcomer

    For the summer of sound I tried to subscribe to 360 pro but even though my screen indicate I paid successfully and that I received the confirmation from my bank

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    Please get in touch with our support here: https://bit.ly/NI_Support_All

    They will be able to check it out and fix it.

  • Asem
    Asem Member Posts: 1 Newcomer

    still the same problem…I had the same and contact the support live chat…and they don`t know when the problem will be solved……!!! Shame. I was doing my project.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    https://community.native-instruments.com/discussion/comment/233065#Comment_233065

    The issue is now resolved, please try again. Sorry for the inconvenience.

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