No E-voucher after my purchase

Toofine · July 1

Dear support team,

I have registered Komplete 15 standard 3 days ago.But I haven't received a confirmation email or e-voucher yet. I've already checked the trash mail and AD, still got nothing.Could you please take a look into it?

Jeremy_NI · July 1

@Toofine Please note that even if we help users in the forum, this is not a substitute for support. Especially for these cases where your account and private data are in play. As @mykejb suggested, please get in touch with support here: https://bit.ly/NI_Support_All

@MaikR My colleagues will get back to you as soon as possible.

mykejb · July 1

This is something support would need to look at, not something we can check here. Have you gone through the chatbot to raise a ticket? If not, you can do that here - https://bit.ly/NI_Support_All

@Jeremy_NI could you maybe take a look at this? Thanks!

MaikR · July 1

Same here! Already raised a support ticket.

Bought 15CE about a month ago.

Jeremy_NI · July 1

@Toofine Please note that even if we help users in the forum, this is not a substitute for support. Especially for these cases where your account and private data are in play. As @mykejb suggested, please get in touch with support here: https://bit.ly/NI_Support_All

@MaikR My colleagues will get back to you as soon as possible.

MaikR · July 2

https://community.native-instruments.com/discussion/comment/232655#Comment_232655

Thanks, problem solved 👍🏻 ✅

No E-voucher after my purchase

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