Ozone 11 came with Komplete bundle but is not showing as owned and therefore not eligible for crossgrade —- any ideas?
thx very much all! It's done.
We made an article about it and explaining everything here: How Can I Upgrade Komplete's Ozone Standard to Ozone Advanced?
Ozone 11 came with Komplete bundle
Which Komplete bundle did you buy ?
but is not showing as owned
Where does it not show as owned ?
.
Collector's Edition —
It shows up in Native Access which is where I downloaded it from, but not on the NI website when I try to buy a crossgrade to Ozone Advanced. The instruments from a bundle don't show up as separate instruments on the "My Products…" page, but if I click on "Buy" from the product page of an upgraded instrument, e.g. I had the Strad Cello and when I clicked on the Cremona Quartet it gave me the discounted price, but that isn't happening for Ozone.
I will call for @Jeremy_NI to take a look , he will have access to your account…
thx!!
-matt
@rilke There are issues at the moment with NI/Izotope crossgrades. Please get in touch with our support to get the correct crossgrade links: https://bit.ly/NI_Support_All
@Jeremy_NI thx again - it was straightforward to download and install.
