It doesn't work for me

Options
Adri Villalba
Adri Villalba Member Posts: 2 Newcomer
edited June 12 in Komplete Kontrol

Q:Translation inserted by Moderator (translation by DeepL)

I deleted by mistake the containing folder in C: and now when I install the whole package in D: everything is installed correctly but komplete kontrol doesn't recognise any path of installed programs, through Kontakt everything works fine, I have reinstalled komplete kontrol several times but still the same, could it be something in the registry? how can I fix it? Thank you very much!

Community Code of Conduct - Please read before posting : Quote : Our community is currently only available in English.Please be advised that we retain the right to remove any posts in languages other than English.

Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    Answer ✓

    Well, @Adri Villalba If none of what we provided works, without feedback from you, we can't really help, you can get in touch with our support, it will be easier for them to look inbt your installation and see what's wrong, please get in touch here: https://bit.ly/NI_Support_All

Answers

  • DunedinDragon
    DunedinDragon Member Posts: 1,114 Guru

    Anytime you bypass Native Access and mess with the filing system or registry you're taking the chance of all sorts of messes being created. Your best bet at this point is to start completely over beginning with a fresh install and configuration of Native Access and a fresh install of Komplete Kontrol, Kontakt and your libraries. You can spend months trying to figure out what's working and not working otherwise.

    Alternatively you can start with Native Access and use it's tools to point to the new locations. You might get lucky and find a way to fix things, but there's no turning back once you mess with the registry. Without knowing what specific versions of Native Access, Kontakt and Komplete Kontrol, it's all just guesses at this point.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    @Adri Villalba Please try resetting Komplete Kontrol's database:

    Reinitialize the Komplete Kontrol Database

    1. Note: The "AppData" folder is hidden. See this article for instructions to access hidden Windows folders.
    2. Search through the Native Instruments folder at this location to find the Komplete Kontrol folder.
    3. Note: Deleting other NI product folders could result in unexpected behavior with other applications.
    4. Reopen the Komplete Kontrol software to check that the issue has been resolved.
  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    Answer ✓

    Well, @Adri Villalba If none of what we provided works, without feedback from you, we can't really help, you can get in touch with our support, it will be easier for them to look inbt your installation and see what's wrong, please get in touch here: https://bit.ly/NI_Support_All

  • Adri Villalba
    Adri Villalba Member Posts: 2 Newcomer
    edited June 18

    Translated by Moderator
    ____________________________

    Yes sorry but I could not answer before, I tried to delete but I think it stayed in the registry and that's why it keeps failing, now I have the collectors and delete everything and install is not so quick and easy, from the support they do not answer me for this problem, maybe some computer scientist can lend a hand and say that I have to delete exactly ....

  • Sunborn
    Sunborn NKS User Library Mod Posts: 3,758 mod
    edited June 18
    https://community.native-instruments.com/discussion/comment/231037#Comment_231037

    @Adri Villalba hello,

    Our community is available only in English. Please use English language so we can all understand each other and help you find a solution.

    I translated your comment because you are new here (and another Mod translated your original post), however be advised that any further posts in languages other than English will be deleted without warning.

    Thank you

    https://community.native-instruments.com/discussion/24/community-code-of-conduct-please-read-before-posting
Back To Top

Categories