Download speeds extemely slow - Install process cumbersome

Jean-Marc BOULIER
Jean-Marc BOULIER Member Posts: 3 Member
in Native Access

Hi,
I’ve just completed a major studio computer upgrade, including a fresh OS installation, and everything is running smoothly. My computer is in excellent condition, and I have an extremely fast, wired internet connection (download speeds averaging 6000+ Mbps, thanks to a great ISP and an SPF+ network adapter with an optical connection directly to my PC).
I recently purchased Komplete 15 Ultimate and have started downloading and installing everything. However, I’m very concerned about the incredibly slow download speeds. For example, downloading "The Grandeur" initially showed an estimated time of 15 to 16 hours, and at this rate, it looks like installing the entire library could take over a month—this is extremely frustrating and feels unacceptable.
I contacted support, and they suggested downloading the files from the website instead. While this is faster (though still not impressive), it’s a tedious process because I’m receiving .iso images that I then have to manually mount and install. This is something that I had to figure out for myself since at no point in the process did they explain that to me.
I’ve installed many plugins and virtual instruments before, including large libraries like the Superior Drummer 3 expansions, and I’ve never experienced a download or installation process as slow and cumbersome as this.
Am I just unlucky, or is this kind of performance typical for Native Instruments?
Thanks in advance for your insight!

Comments

  • Stephen Bish
    Stephen Bish Member Posts: 24 Member

    Welcome to the real world. It is a world where some have no problems and others like you and me have a slow mess. It's really fun when after hours of downloading most of the file the connection drops out and needs to start again.

    It seems there are 2 factors, though they are probably interconnected. First the surge of download demand after major sales events. Second your proximity to upload sites.

    This has been an issue as long as Native Access has been a thing. There is another issue where Native Access want to "Update" files, but really wants you to re download and replace. Check they work first. I think this is a Native Access issue rather than an installation issue. I am upgrading from 10CE to 15 CE and it tells me lots of large files (35+ gig) need to be "updated", IE: replaced, but they function perfectly.

    The solution for me is to down load a bit at a time. Test to make sure it works. Then move on to the next.

    The real issue here is that some have this problem and some do not. The ones that do just seem to get a lot of customer blaming from both NI and those who don't.

    OH, and really good tip. I have found that various files download at way different speeds. I think this may have to do with demand on the upload site at that moment. I try one at a time. If it seems to be downloading at a reasonable speed ( a relative thing) I leave it running. If really slow I stop it and try another.

    The fact that some downloads work OK is a total rebuttal of the suggestion it is something to do with my computer or connection. It is entirely upload speed.

    FWISW I am in Australia. I don't know where on earth I am downloading from but suggest it is a very long way away.

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