Kontakt Crash with UAD Luna

Mikebdjz
Mikebdjz Member Posts: 8 Newcomer
edited May 26 in Kontakt

Good afternoon, I've been trying to contact you for a while, but I haven't been able to. I purchased the Komplete 14 instrument package and use Universal Audio's LUNA as a recording program.

When I open Kontakt 7, it restarts and won't let me run it; the entire program, including LUNA, closes. I'm having the same problem with some other applications; Guitar RIG 6 also won't let me open it. I haven't had this problem before. I'd like to know if anyone has reported this problem and how to fix it.

I look forward to your response. Thank you.

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Best Answer

  • Mikebdjz
    Mikebdjz Member Posts: 8 Newcomer
    Answer ✓

    Yes, of course. For now, this has solved the problem. Thank you so much for all the help.

    1000073145.jpg 1000073144.jpg 1000073143.jpg

Answers

  • Sunborn
    Sunborn NKS User Library Mod Posts: 3,753 mod
    https://community.native-instruments.com/discussion/45286/kontakt-crash

    Hello

    Please check if your LUNA is outdated and, if so, update it.

    Just a year ago, Luna ddid not support third party VST plugins of any kind.

    I just checked and it seems that they do support VST3 now.

    εικόνα.png

    So, i can only assume that you are using an older version of LUNA.

  • Mikebdjz
    Mikebdjz Member Posts: 8 Newcomer

    Thank you for responding to my message quickly.
    I have all my programs updated, both LUNA and NI.
    What I find strange is that I haven't had this problem before.

    The operating system I use is Windows 11 Pro 24H2. I don't know if any issues have been reported with operating system updates.
    Thank you very much for the help.

  • Sunborn
    Sunborn NKS User Library Mod Posts: 3,753 mod
    https://community.native-instruments.com/discussion/comment/227030#Comment_227030

    As far as i know, no such issues reported for Windows update.

    About your issue: Please check if you are using VST2 versions instead of VST3. If so, then it is time for a change, since VST2 is became unsupported, rapidly and widely.

    However, i am totally unfamiliar with LUNA to assist you better. If you still can't find solution, i suggest you to contact directly to NI Support, here:

    https://support.native-instruments.com/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.native-instruments.com%2Fhc%2Fen-us

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,901 admin

    @Mikebdjz First thing to check is to open Kontakt in standalone. Does it crash as well? Then apply hese steps: Kontakt Crashes

    Also make sure to run both Luna and Kontakt as admin: How to Run a Program as an Administrator

  • Mikebdjz
    Mikebdjz Member Posts: 8 Newcomer

    Hello. When I open Kontak 7 standalone, I can use it without any problems. This only happens when I open it from LUNA. The odd thing is that if I open Kontak 6 from LUNA, I can open it without any problems. The downside to Kontak 6 is that it's not compatible with some virtual instruments. I'll try opening the applications as administrator and will keep you posted.

  • Mikebdjz
    Mikebdjz Member Posts: 8 Newcomer

    The same thing happens to me with Guitar Rig 6. When I insert it into LUNA, the program restarts. However, this doesn't happen with Battery, FM8, and other programs; I insert them without any problems.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,901 admin
    https://community.native-instruments.com/discussion/comment/227302#Comment_227302

    Can you check which formats are the working plug-ins? VST2 or VST3? You can check that out by clicking on the NI logo of the plug-in when in Luna.

  • Mikebdjz
    Mikebdjz Member Posts: 8 Newcomer

    All the applications are in VST3, and every time I try to insert instruments, LUNA restarts.I don't understand why this didn't happen before and now I can't work with NI tools. I'm having the same error with Guitar Rig 6.Only Kontak 6 works.I've restarted the computer and reinstalled everything again to avoid any installation errors, and the error persists.Thank you very much for all the help you offer.

  • Mikebdjz
    Mikebdjz Member Posts: 8 Newcomer

    My laptop has an integrated graphics card and an NVIDIA RTX 4070 graphics card. It switches according to the demands of the program. I configured the laptop to use only the dedicated NVIDIA card and I was able to open KONTAT 7 with LUNA. I thought about changing the graphics settings and the problem has been resolved.If anyone knows anything about the graphics card settings, I would appreciate it if you could guide me on how to configure it so that this doesn't happen to me again. Thank you all very much for your time and help.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,901 admin
    https://community.native-instruments.com/discussion/comment/227546#Comment_227546

    Can you post screensgots of the settings you have changed? I'll pass this around to colleagues and devs to get some insight.

  • Mikebdjz
    Mikebdjz Member Posts: 8 Newcomer
    Answer ✓

    Yes, of course. For now, this has solved the problem. Thank you so much for all the help.

    1000073145.jpg 1000073144.jpg 1000073143.jpg
  • Mikebdjz
    Mikebdjz Member Posts: 8 Newcomer

    Now the program doesn't restart when I insert Kontak7, but it doesn't record smoothly; there are some audio skips. I don't understand why the graphics card plays such an important role. I set the built-in graphics card as the default, but it doesn't work; it only works with NVIDIA graphics.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,901 admin

    @Mikebdjz I've contacted you by email about this issue, I'll need to forward this to a specialist.

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