Mouse arrow freezes on screen if try to adjust BPM

NB3220
NB3220 Member Posts: 4 Newcomer
in Traktor Software & Hardware

Ever since updating to 4.20 34 I get this issue - am I missing something or doing something wrong?

My arrow just freezes on screen and I can only quit using keyboard commands.

Answers

  • NB3220
    NB3220 Member Posts: 4 Newcomer

    I should add - it only happens intermittently (I can't seem to replicate the problem when I try to make it happen) but it has happened three times now. It's easy to tell what I'm doing when it occurs as my mouse arrow is frozen on the pitch slider on screen. Thanks for any advice or help.

  • Uwe303
    Uwe303 Moderator Posts: 4,626 mod

    Hello,

    does the music stutter or anything or does it play fine and just the mouse pointer freezes?

  • NB3220
    NB3220 Member Posts: 4 Newcomer

    music continues unaffected, but I am unable to regain movement of my mouse cursor unless I quit back to desktop using keyboard commands.

  • Uwe303
    Uwe303 Moderator Posts: 4,626 mod
    edited May 17

    I think this is a case where we need help from native support. Please contact them and give them as much information as possible, like os version and so on. If you use the track pad, have you tried another device?

  • NB3220
    NB3220 Member Posts: 4 Newcomer

    ok, I will contact them.

    Yes I use trackpad, and no I have not plugged in a mouse to see if this works.

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