Terribly disappointed with the Kontrol S61 MK3.

Doctorasno
Doctorasno Member Posts: 5 Newcomer
in Komplete Kontrol


Hello, I am very disappointed with my purchase. The keyboard is terribly unstable. To begin with, the DAW control has NEVER worked. There are always unresponsive keys. The control knob only works occasionally. I have to restart the keyboard several times, and in the end, I can only use it as a basic MIDI controller, since the browser functionalities rarely work.
Where can I request a refund? Thank you very much.

Answers

  • Maciej Repetowski
    Maciej Repetowski Member Posts: 718 Guru

    Mine is very stable, I use it everyday. What is your computer, OS, DAW?

  • Doctorasno
    Doctorasno Member Posts: 5 Newcomer

    Macbook M3 8Gb Sequoia 15.4.1 Daw Reaper.

  • DunedinDragon
    DunedinDragon Member Posts: 1,080 Guru

    As far as refunds, that depends on where you bought it. Normally the retailer that sold it takes care of that unless you purchased direct from NI. The real question here is whether or not you've got the keyboard firmware up to date as well as the current version of Hardware Connection Services to match up with your version of Komplete Kontrol. Even if you purchased it brand new there's no guarantee it's up to the latest versions.

  • Doctorasno
    Doctorasno Member Posts: 5 Newcomer

    I've never seen all thelights on my keyboard turned on at the same time like in the pictures.

  • Doctorasno
    Doctorasno Member Posts: 5 Newcomer

    I updated the firmware and followed the instructions to complete the setup.

  • DunedinDragon
    DunedinDragon Member Posts: 1,080 Guru

    Just to check, the most current version of Hardware Connection Services is 1.9.4, Komplete Kontrol is 3.5.0

    Follow these directions to verify you have the correct level of firmware installed.

    https://www.native-instruments.com/en/specials/komplete/kontrol-update/?_gl=1boebud_gcl_auMTUzMzg1NDU5OC4xNzQ3MzQ1MzgyLjI3NjQ1NTQzMi4xNzQ3Mzk5MTIyLjE3NDczOTkxMjI._gaMTc5OTE2MTY4Ny4xNzM5NTUyNzk4_ga_S4HX7NRXLW*czE3NDczOTc5MjIkbzIyNiRnMSR0MTc0NzM5OTc0NSRqNjAkbDEkaDk1MDQwMjE3NA..

  • PoorFellow
    PoorFellow Moderator Posts: 6,784 mod
    https://community.native-instruments.com/discussion/45216/terribly-disappointed-with-the-kontrol-s61-mk3

    You should contact N.I. Komplete Kontrol Support to see what they say .

    In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

  • Maciej Repetowski
    Maciej Repetowski Member Posts: 718 Guru

    Reaper is not on a list of supported DAWs by NI for Mk3 integration.

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