Has anyone else had issues with buying a product? - Blank Pay & Confirm Page

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blackwellflame
blackwellflame Member Posts: 1 Newcomer
in Other Software & Hardware

The Pay & Confirm page is blank. When I click Continue to Payment, it says "Error - Payment is required." but there is nothing on the page. I have tried multiple browsers, multiple computers, cleared cookies and cache, everything.

Is it down across the nation or just for me? I am sure if it was down, Native Instruments would be quick to fix it. It is clear from the mind numbingly and depressing soul-crushing support system that revenue is extremely important to them, so I can't imagine it would be down.

I have been a customer since 2010 when I bought my first Maschine and Komplete. Trying to keep this about not being able to purchase a simple software product, but qualifying my history with the company and current experience with addressing the issue (or any issue for that matter).

1.

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2.

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3.

Screen Shot 2025-05-13 at 4.59.59 PM.png

Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    Answer ✓

    Hey all, there was an issue on our side, it just got fixed, everything should be back to normal now. Our apologies for this hiccup.

Answers

  • mykejb
    mykejb Moderator Posts: 2,612 mod

    Same problem here - @Jeremy_NI could this be looked at?

  • cah000
    cah000 Member Posts: 4 Member

    I had the same problem last night and again this morning. I have tried both Chrome and Edge browsers. I am in the UK.

  • mykejb
    mykejb Moderator Posts: 2,612 mod

    I'm in the UK too, and using Safari on a Mac so doesn't look like it's browser specific problem. Hopefully it'll get looked at soon!

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    Answer ✓

    Hey all, there was an issue on our side, it just got fixed, everything should be back to normal now. Our apologies for this hiccup.

  • SCC007
    SCC007 Member Posts: 5 Newcomer

    Seeing a variation of the same issue now. Won't even let you get to the CC page to enter a card number.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    https://community.native-instruments.com/discussion/comment/228023#Comment_228023

    We've seen a few cases, yes, please get in touch with our support if you haven't already: https://bit.ly/NI_Support_All

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