Kontakt 8 won't find samples but showing the correct path

Sir Hannes · 2024-12-19T12:51:22+00:00

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Sir Hannes

Hi,

a library is missing its files. I use Spotlight - no. I point Kontakt to exactly that folder - no.

What I am missing here?

More Infos:

sometimes Search Spotlight finds missing libraries (others than this here), sometimes not. Why?
sometimes Kontakt memorizes that path after using Search Spotlight, sometimes after re-loading they are missing again. Why?

Cheers!

Bildschirmfoto 2024-12-19 um 13.48.26.jpeg

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Jeremy_NI

It looks like you're on Mac right?

Did you move contetnt afetr installation?

How does the library look like in Native Access? Installed/to repair?

Did you install your libraries on an external hard drive? What's the format of that hard drive? It should be APFS: Notes on Hard Drive Formats on Mac Computers

Sir Hannes

Hi! Yes, I am on Mac and using APFS for my new external SSD. Yes, I moved the content but I pointed Kontakt to that directory with no success. why?

No, this library isn't available via NA.

Best!

Jeremy_NI

Well you should move content with Native Access, how do the libraries show there?

Sir Hannes

Why should they show up in NA, is it a must now? I own many libraries never show up in NA and they don't have to. Still working with them, well in the past I did.

Did NI changed that in the last 4-5 years, and now with Kontakt 8 this isn't allowed anymore, then I did not get that update.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/198874#Comment_198874

It's been like that for a while, since Native Access was introduced, so after Kontakt 5.8 or something like that. This is where you install the libraries, activate then, move them and Kontakt takes it's information from it.

Moving a Native Instruments Product to Another Location on Your Computer

Using the Repair / Relocate Function in Native Access

And there's even a Locate all feature in Native Access so you don't have to reinstall your libraries on a new system.

Sir Hannes

Ah interesting. I missed that, indeed. Then I have 2 follow up questions, both visible in the picture.

Maintenance → Locate Product Content → I choose my 2TB external SSD = it doesn't find anything. Question: What file is NA looking for? I can't have all nki/ nkr/ nkc files on the top folder level, right?
Do you know 99 sounds or similar? They will never show up in NA, as they aren't big companies, more freebies for Kontakt. How should I deal with them then?

Bildschirmfoto 2024-12-20 um 11.12.56.jpeg

Jeremy_NI

https://community.native-instruments.com/discussion/comment/198989#Comment_198989

Does it come with a serial number? Have you checked the installation instructions? This looks like a nki file, not the usual nicnt file for activation, so very likely that it's a non Player library. In this case, you can use this feature: How to Add Non-Player Libraries to Kontakt 7 / 8's Browser

Please refer to the manufacturer installation instructions.

flexoffset

None of this worked with Keep-Forest AizerX Cyberpunk Trailer Toolkit. Does anyone have this? Did you encounter this as well? This library does not come with a serial number.

I have several of their products, one of which has a serial number and can be installed through Native Access. The other ones were manually installed and work perfectly fine. For some reason this one won't do right. I've emailed keep-forest but still waiting on a reply so I thought I'd see if there was any sage knowledge around here.

I added the Cyberpunk Trailer library manually in Kontakt 8 as suggested in the supplied links and the library shows up in Kontakt 8. Whenever I try to load one of the AizerX Cyberpunk instruments, Kontakt keeps saying the samples aren't found (.ncw format). I then click to resolve it and it LITERALLY opens the directory with the sample info and I have to manually add them by resolving manually since it appears all the 'fix automatically' buttons seem to map to a null function.

One can surely sympathize that I'm not doing this for 10,000 files - especially when the resolve manually ⇒ browse for folder doesn't work **EVEN WHEN IT'S EXPLICITLY SENT TO THE FOLDER, SCANS THE FOLDER, FINDS THE FILES** and then completely fails to act what it found.

Add to the the fact that each time the finder window opens (Mac OSX) that it resizes and repositions the window over the NI dialog box so I have to scroll for each file —- especially when you literally have an 'I can fix this for you' option that unfortunately doesn't work reliably. This functionality needs much love and attention from NI. I hate to rant but it's maddening.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/218946#Comment_218946

If this library does not have a serial number, there should be an installation guide provided. Please contact the library manufacturer if it's not the case.

flexoffset

I installed it correctly. After a valiant effort by Keep-Forest and their discussions with their engineer, we ended up - at their advisement - to move that library to a different SSD and it worked. It's silly but it worked.

I am curious though, why would a library work on one 4TB SSD and not another 4TB SSD? Both being formatted APFS. There are just letters and some spaces on either drive's name.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/220860#Comment_220860

I have to say I have no clue. Was this simple APFS? Or was the previous SSD formatted to APFS but Case sensitive?

Sir Hannes

https://community.native-instruments.com/discussion/comment/198996#Comment_198996

This helped to let these library show up. But they do not load still. https://support.native-instruments.com/hc/en-us/articles/6677339715741-How-to-Add-Non-Player-Libraries-to-Kontakt-7-8-s-Browser

From your post I thought, it is able to use older libraries. Now it seem it is a Full Kontakt vs Kontakt Player thing, right? Having Komplete 9 with Kontakt 5 where these libraries always worked, now Kontakt 5 won't find the files like with 7 or 8. What can I do? I need them for composing. :-)

I must say, I never get my head around NI products why this is so complicate. Sure, I do not have to take those products. Yet, I am not updating anymore my Komplete. I am a producer, a song writer, a creative person and a computer is here to make me free of hassle work like re-linking libraries. It is hard work already to find musical phrase people like to listen to. And if an old library like 99 claps is needed, then I need a reliable product. And NI Kontakt 5-8 says: Can't find the files.

Apologize my negative emotion. I just want to express feelings and topics with music.

Sir Hannes

Bildschirmfoto 2025-05-11 um 17.26.00.jpeg

Trying Kontakt 5 full version == Demo. 7-8 Player = Demo.

Jeremy_NI

@Sir Hannes I'm not sure what you mean with your last post. Is it the same issue as 6 months ago? If you are still experiencing this I'd recommend to contact our support: https://support.native-instruments.com/hc/en-us

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