Issues with Maschine+ Encoders and Vegas Mode Exit

Hi everyone,
Just wanted to share that I finally managed to reach NI support — surprisingly, I had to use the browser on my Chromecast, since Firefox didn’t seem to work with the support site.

Once in, I discovered that the help system is handled by an AI chat, which collected my details and now I’m waiting for a follow-up response. The process felt a bit impersonal, but I’m hopeful they’ll be able to help with the issue on my Maschine+.

Thanks to everyone here for the support and shared experiences — they’ve been really helpful!

Hi everyone,

I’d like to share my recent experience with Maschine+ — not to create drama, but because I believe other creators need to know how Native Instruments handles hardware issues that may not be isolated cases.

I’ve used Maschine+ since its release and built much of my creative workflow around it. I’ve promoted it through tutorials, custom sound packs, and live sessions. In fact, my tutorials on Maschine+ and Maschine MK2 are among the most-viewed in Spanish on YouTube — if not the most-viewed. Many people support me on Patreon specifically for help with this device. That’s why this situation is so frustrating and disappointing.

My unit began showing erratic behavior with some of the knobs, making fine-tuning nearly impossible. The encoders jump or skip values unpredictably, making even simple tasks frustrating and imprecise. This is a critical flaw for any serious user — and even more so for someone who uses Maschine+ as the core of a professional setup.

These problems are not due to misuse. And based on what I’ve seen from other users, this seems to be a recurring issue — likely caused by hardware manufacturing faults or inconsistent firmware/hardware interaction in certain batches.

When I contacted NI support, I was offered a paid repair with high shipping costs — and no local service partners (I’m based in Spain). No real options. Just a costly path with no guarantees. As a “gesture,” I was offered some Maschine Expansions — which, respectfully, misses the point completely. I create and sell my own expansions. What I need is a reliable device, not more sound libraries.

This situation has made it impossible for me to continue recommending Maschine+ in good faith. I’ve decided to sell my unit — likely at a loss — and migrate to another platform (probably Akai). It’s a painful decision, because I’ve invested years into Native Instruments’ ecosystem and genuinely believed in it.

But when a professional tool becomes a liability, it’s time to move on.

I’m currently preparing a public video explaining this transition — not out of anger, but out of transparency. My audience deserves to know the reality of using this hardware — and the lack of effective support that may come with it.

I’m posting this here because:

• These are real, reproducible issues affecting real users.
• Maschine+ still has great potential, but reliability is essential.
• Native Instruments needs to hear from serious creators when their systems fail.

If you've had similar issues, or found a workaround or fix, feel free to share. We need to help each other when official support doesn’t.

Best regards,
Roboo (Roberto Díaz Borrego)
Musician, content creator & Maschine+ educator

Thank you for merging the threads.

That said, I need to stress this isn’t just another support case. This issue is directly impacting my ability to work as a creator. I make a living from this. Maschine+ has been a core part of my workflow since its release. I've created tutorials, educational content, custom sound packs, and built much of my community around this ecosystem.

Right now, with the encoders failing, I can't work with precision. Every minute I spend trying to do something simple turns into frustration — and what's worse, I’m starting to doubt whether I can keep up with my commitments as a content creator, musician, and educator.

@Jeremy_NI — I need to know if there's any real solution here. Are you going to do something about this? Because I’m in a difficult situation, with no local repair options and a tool that's failing me in the middle of important projects.

I’m going to start looking for solutions across every forum I can: Elektronauts, Reddit, Hispasonic, Gearspace… and I’ll also explain the situation through my own channels. Not to attack anyone — but because I need help, I need answers, and most importantly, my community deserves to understand why it’s getting harder for me to keep working with this device.

I’m documenting the entire process — including emails, forum replies, and every step I’m taking — because I’m doing everything I can to save my work. If there’s one thing I am, it’s persistent. I’m not giving up easily. I just need to know that my tools won’t give up on me either.