Issues with Maschine+ Encoders and Vegas Mode Exit

Dear Native Instruments team,

My name is Roboomusic — I’m a music producer and content creator, and a proud Maschine+ user. I have the unit perfectly mounted into a custom wooden desk, always kept in pristine condition and treated with the utmost care.

I’m really happy with the Maschine+ overall, but I’ve recently encountered a hardware issue that’s seriously affecting my workflow: the 4th and 8th knobs (encoders) have started acting erratically. The parameters they control begin to fluctuate on their own, increasing or decreasing without any input. It’s extremely annoying and makes it hard to trust the machine during a session.

As you know, this isn’t a cheap piece of gear — I invested in Maschine+ because I believe in the product and in Native Instruments. I even made the most-viewed Spanish-language tutorial on Maschine+, which you can find here:
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I would really like to avoid publicly discussing issues of this magnitude if there's a solution available, whether it's a fix, a firmware update, or a repair process. I’m reaching out with full trust in your support.

One more thing — in my latest video, I left the Maschine+ in Vegas mode as a background visual, and I haven’t been able to exit the mode without abruptly powering the unit off. Is there a proper way to exit Vegas mode without force-shutting it down?

Looking forward to your guidance. I remain excited and confident in your products.

Best regards,
Roboomusic