The Native Access software on my computer shows incomplete information

Are you sure you logged in with the right account?

If it’s correct and you say that the products were displayed before and disappeared, have a look if this support article can be useful:

https://support.native-instruments.com/hc/en-us/articles/360000166958-My-product-is-missing-in-Native-Access

if also this doesn’t help, contact NI Support (lately those kind of things happened to some users and I suspect Support had to manually intervene on the account).

Link to support Native Access section: (remember to log in at the bottom of the page in order to have access to the chat (during office time) or open a ticket)

https://support.native-instruments.com/hc/en-us/categories/360000053677-Native-Access