Komplete Kontrol 3.4.1 not working!

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Anecdote
Anecdote Member Posts: 4 Member
in Komplete Kontrol

Komplete Kontrol 3.4.1 crashes when scanning plugins. No matter how many plugins I remove, it still crashes. Uninstall, reinstall, delete preferences, etc., nothing works! Simply put, I can't run Komplete Kontrol! Windows 11. Anyone have a similar issues?

Best Answer

  • Anecdote
    Anecdote Member Posts: 4 Member
    Answer ✓

    @Jeremy_NI Yes. Thank you! I renamed ni-plugin-info.exe, rebooted the computer and was able to start KK, rescan and  everything works. Had to do the same with Maschine 3. Still not sure what caused the issue though.

Answers

  • Anecdote
    Anecdote Member Posts: 4 Member

    Found and installed a 3.1.0 version of KK. Works, but no connection to my S61 mk3. Anyone have a later version? Tried contacting support, but how? nothing but the AI chat ****** with redundant and useless information.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    @Anecdote I see that you were finally able to contact support and managed to fix the issue.

  • Anecdote
    Anecdote Member Posts: 4 Member
    Answer ✓

    @Jeremy_NI Yes. Thank you! I renamed ni-plugin-info.exe, rebooted the computer and was able to start KK, rescan and  everything works. Had to do the same with Maschine 3. Still not sure what caused the issue though.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    https://community.native-instruments.com/discussion/comment/220865#Comment_220865

    Thanks for the update and most importantly thanks for the tip. Keeping this one as a troubleshooting step for other users in the same situation.

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