Hello everyone,
I'm here to ask for help and to maybe be more visible to Native Instruments, I already sent my ticket and kept answer on it but for some reason it passed from the high priority label to the low one. While when it's about custom each day count, to resume my problem my S88 arrived to Mexico the 12 of March got stuck in customs with a clearance delay appearing on the tracker (saying that the recommended action was doing nothing). After first week passed I started to get involved, received an answer from my ticket saying everything was fine and it was just a normal thing for electronics. I then waited another week to learn that finally there was lack of documents because the value of the item was above 1000$. So FedEx can't liberate it now and my custom agent told me that cost of liberation from my side would be too high after all these days because of custom storage fee(where I've never been notified that action was required to make the situation advance).
Here we are now where I would either like for Native Instruments to unlock the situation or to ask for the return of the product and refund me but they're not answering to my tickets(since I know making more tickets might not help the situation I tried to not open more, still opened another one for the return because my first one was for shipping.)
Is there a contact of emergency for them to make the situation move?
This situation is pretty stressing and require fast action (for the storage fee) and FedEx globally told me that the initiative of return should come from Native Instruments or to use a external custom agent (with these fees on myself;and the return too), but they're not answering to my ticket.
What should I do to make this situation advance, I just want either my keyboard or my money but 1200$ is not a little sum of money for me and I need for it to be fixed.
