Is there any reliable way to get support?

Was the box still sealed with stickers? As that unit is already registered to another account usually someone must have opened that box to get its serial.

Had two hardware transfer tickets with NI support last week. Both were resolved within less than 24 hours by NI support. But had no weekend like in your case and both were real second hand buys.

It's not difficult if you can read. But being CAPABLE of reading isn't enough on its own. You have to actually read.

Main site > Support tab > now you get 3 tiles:

• Purchase & Account
• Native Access
• Product Support

Choose one of those and click on it. I clicked on "Product Support".

Now you get more tiles:

• Maschine
• Kontakt
• Traktor
• Kontrol
• All other products

Also on this page is a blue button labeled "Hardware Repairs". I clicked on "Kontrol".

Now there is a list of about 10 or 12 "popular topics", each with its own hyperlink. Making believe that I have a probllem not listed among these, I scroll down.

Scrolling all the way to the bottom of the page, I see a picture of a Komplete Kontrol MK3 unit, with a button beneath that labeled, "Log in to Contact Support". I click on that, and I get the standard signon dialog.

Be sure to use your Native ID…if that is separate for you from the forum ID, then be sure that you use the Native ID's password, or you probably won't get any farther.

I sign on, and what appears to be the same page…re-opens, but this time, the chat dialog also opens. This is where you use your written words to explain your problem. As far as I know, most of the support team is now US-based, so English is the language to use. Yeah, I know…it's a shame that they no longer accept ancient Cuneiform or Cyrillic.

If the chat bot can't solve your problem, then eventually, the chat will ("should") open a ticket for the tech support team. Now you just have to wait for them to respond to your issue in whatever way is indicated on the screen.

That is the way to do it. No, you can't just "ring them up" on the telephone like you can your sweet old Aunt Gertie. Besides, Aunt Gertie is getting hard of hearing in her old age, and she would prefer that you send her an email; she just hasn't had the heart to tell you. 😏 No, you can't send them a telegraph or smoke signal. And the old way of communicating along the Great Wall in China (lighting fires in the watchtowers) isn't accepted either.

If you are not contacted (probably by email) within a reasonable amount of time (a couple of business days), then you can open a post here on the forum and somebody will see it and tag an NI person. Sometimes chat tickets get bogged down somehow, and just need a good swift kick to get them moving along.

I hope that helps!