Low C is drastically louder than all the other keys

Greg Kelway
Greg Kelway Member Posts: 4 Newcomer
in Komplete Kontrol

This just happened yesterday, where one key, the low C, is so much louder than all the other keys. I've tried different available piano sounds that I have with Complete Kontrol. E.g. The Grandeur / concert hall & Noire / In Concert, and that one low C note is so much louder than all the other keys.  Any suggestions?  Thanks! :)

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Answers

  • JesterMgee
    JesterMgee Member Posts: 3,248 Expert

    First suggestion I always make when a key is not working or is behaving different than others is to use the octave/transpose shift buttons to move the keyrange up or down 1 octave and test the key within the new range. If you hear the same issue, it is definitely the key itself and not some kind of strange software or OS issue, and likely that means you will need to open the thing up and clean the sensor or if under warranty, send back for repair as it is something within the keyboard.

    It's an issue I have seen crop up with these keyboards on occasion and in the cases where people have ventured into opening and cleaning the sensor it seems to have fixed the issue so could be a simple fix if you feel confident enough. There are some teardown vids on youtube, i'm too lazy to search that for you tho.

  • Greg Kelway
    Greg Kelway Member Posts: 4 Newcomer

    Thanks so much for your feedback. I'll try out your suggestions. :)

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,409 admin
    Answer ✓

    If it's happening both in your DAW and in standalone, it could mean a hardware issue, please get in touch with my colleagues here: https://bit.ly/NI_support_Hardware

  • Greg Kelway
    Greg Kelway Member Posts: 4 Newcomer

    So I tried JesterMgee's suggestion and moved the octaves. Each time the same key would be much louder, even if it was one octave or two octaves higher. I'm using an Apple MI / Latest Logic Pro / The Grandeur / Concert Hall 2 (same when using Noire Pure / In Concert).

    Jeremy_NI, when you say standalone, can you tell me what you mean by that?

    Thanks! :)

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,409 admin
    https://community.native-instruments.com/discussion/comment/218702#Comment_218702

    By standalone I mean starting the Komplete Kontrol standalone application found in Macintosh HD > Applications > Native Instruments > Komplete Kontrol.

  • Greg Kelway
    Greg Kelway Member Posts: 4 Newcomer

    ok, with the Komplete Kontrol standalone and even changing octaves, it's still very loud on the same key, so I'm guessing this is a keyboard repair?

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,409 admin
    https://community.native-instruments.com/discussion/comment/219323#Comment_219323

    Yes indeed!

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