Problem downloading

FBR Member Posts: 6 Newcomer

February 3 edited February 4 in Native Access

Hi,

I purchased Epic Symphony Bundle. When trying to download Century Strings (which is a large file: 254.4GB) the download fails after about 215 to 220GB: the size of the file downloaded drops backward to a lower number; then it goes in circles; and eventually it crashes and says "download failed".

Did anyone run into the same issue and have a fix for this?

Thanks!

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Best Answer

Mert_NI Customer Care Posts: 927 mod

February 5 Answer ✓

https://community.native-instruments.com/discussion/42117/problem-downloading

Hello FBR, can you please create a support ticket or open a chat support using the link below:
https://bit.ly/NI_support_NA
So our team can help you further to solve that issue as soon as possible.
I hope this helps☺️

0

Answers

Mert_NI Customer Care Posts: 927 mod

February 5 Answer ✓

https://community.native-instruments.com/discussion/42117/problem-downloading

Hello FBR, can you please create a support ticket or open a chat support using the link below:
https://bit.ly/NI_support_NA
So our team can help you further to solve that issue as soon as possible.
I hope this helps☺️

0
FBR Member Posts: 6 Newcomer

February 5

Hi, I did that before posting a note on the community website. The ticket nr. is #4490019 I created this two days ago but haven't had any response.

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