Transferring hardware registration.

roland0101
roland0101 Member Posts: 2 Newcomer
in Other Software & Hardware

I have submitted a transfer request for hardware registered to my account and still have not received the Transfer ID. I followed the instructions in this article :https://www.native-instruments.com/en/my-account/license-transfer/ and submitted the transfer request 3 days ago, and again yesterday and still haven't received the transfer ID. How can this process be expedited as it's been more than 48 hours since the original request?

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  • PoorFellow
    PoorFellow Moderator Posts: 7,332 mod
    https://community.native-instruments.com/discussion/40889/transferring-hardware-registration

    Usually on work days then sometimes the N.I. forum Customer Care person can at least check state of things , however he is still on holiday and also all support is delayed because of the sale and also Support and Customer Care do not work neither holidays nor weekends. All in all the delays are to be expected and there is really no way of expediting anything especially not weekends.

  • roland0101
    roland0101 Member Posts: 2 Newcomer

    Can you tell the person involved with processing the ID transfers to look into this? The transfer still has not been processed and there is no reason it should take this long; as it is now significantly delaying a sale transaction

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,901 admin
    Answer ✓

    If you haven't already, please get in touch with our support here: https://bit.ly/n1acc

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